ITCube’s Managed IT Services
One of the essential elements of any MSP firm is the RIM services. We keep up with the hottest, most widely used technologies being used to give the reliable RIM services. We work with trained and skilled personnel to ensure that MSP companies outsourcing IMS services have a wonderful experience. For the MSP businesses, we may offer a full range of Managed IT Services.
- Are you being held back through the time it takes to expand your I.T. infrastructure?
- Could your staff be using their time more profitably, e.g. advising your clients on process improvements, or achieving greater productivity?
- How else could they help to transform your clients’ businesses?
- How else could they impact on your own profitability?
- Let us take the mundane tasks off of you – so you can build the Future!
Managed IT Services
We have the expertise and drive to complete complicated technological projects, monitor and automate the technology that is important to your company, or expand the functionality of your current service desk. Our shared IT service desk provides you with highly qualified analysts who can support your company’s IT needs so it may continue to do what it does best
Ticket Based SupportThe real-time helpdesk provided by ticket-based support allows MSP organizations to manage their ticket dashboard and work on problems that have been either assigned by the helpdesk dispatcher or supervisor or assigned based on whether they may be resolved remotely. We are a preferred option for the ticket-based support needs of MSP customers because of our expertise dealing with MSPs and our knowledge of these processes.
Chat-Based SupportOrganization utilize the chat-based support model to give customers a quick response to questions about IT-related issues they are having. When a customer uses the chat support, the turmoil of waiting in the phone line, sending an email, and then waiting for a response or call from them is reduced to a minimum.
Phone Based SupportFor clients and managed service providers, ITCube offers phone assistance. Our technical support staff members are skilled at handling voice-based assistance procedures and are knowledgeable in the technical areas that will enable them to identify the root of any issues a user might encounter and take the appropriate corrective action to fix them.
Off Business Hours SupportOrganizations frequently need after-hours help, which entails someone entering the IT infrastructure and performing operations that, for a variety of reasons, cannot be completed during the day. The IT infrastructure resources must be taken offline for a period in order to perform maintenance on them and ensure that they are correctly returned online the following morning when customers visit their offices.
ITCube’s Managed IT Services Includes
- Remote Infrastructure Management Services (RIMS)
- Server Management Services
- Network Management Services
- Security Management Services
ITCube’s Managed IT Services Includes
- Remote Infrastructure Management Services (RIMS)
- Server Management Services
- Network Management Services
- Security Management Services
Benefits of Remote Infrastructure Management Services
- Offer Around-the-clock technical support to your clients with our Dedicated Remote Engineer from the ITCube NOC
- Flexible services allow customers to maintain the equipment they have purchased, such as an existing service desk ticketing system, security, and network gear.
- Gain access to the greatest support professionals without having to deal with the burden of hiring. Utilize your workforce more wisely.
- Levels of performance in accordance with the negotiated agreements, preserving the service's continuity
- Hire a skilled support staff member in accordance with your demands. We will set up interviews until you discover a fit.
- Increases availability by increasing the network's and IT infrastructure's productivity and efficiency.
Server Management Windows/Linux
Businesses can get remote management services from ITCube. With the help of our remote management services, you will be able to foresee, recognize, and accurately fix issues much more quickly. Quickly connecting to your server or PC, our highly qualified helpdesk experts will take all the necessary actions to fix the issues. From our central Network Operations Centre (NOC), our team of skilled experts monitors connection and server services constantly.
- OS setup, security patch administration, and OS upgrades
- Disk Space management, Patch management and Antivirus installation
- User Management, Scheduled Job & Performance Management
- Troubleshoot, Security hardening, and fix ongoing issues
- Active Directory installation and configuration
- DHCP, DNS, RAS, VPN, and Mail servers
- Web Servers (IIS, Apache) and Print/File Servers
- Version upgrades of the server applications and the services
- Support any other 3rd party server applications
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Help-desk Services
We have the expertise and drive to complete complicated technological projects, monitor and automate the technology that is important to your company, or expand the functionality of your current service desk. Our shared IT service desk provides you with highly qualified analysts who can support your company’s IT needs so it may continue to do what it does best
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Phone Based SupportITCube provides the phone based support for the Managed Service Providers and the clients. Our technical support agents have relevant experience in handling the voice based support processes and know the technical areas that would help them in understanding the cause of the problems user would face and applying the necessary remediation steps to resolve the issue.
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Chat Based SupportBusinesses use the chat based support model to provide the customer instant response on the problems they face for their IT related areas. The chat support minimizes the chaos of customer having to deal with waiting on the phone queue and writing the email to and waiting for the reply or phone call from them.
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Ticket Based SupportProvides the real-time helpdesk for MSP businesses for managing their ticket dashboard and to work on the tickets that are either assigned by the helpdesk dispatcher or supervisor or by assigning the ticket on basis of the possibility of completing it remotely. On the basis of our experience working with the MSP’s, we know these practices and that makes us a preferred choice for the ticket based support requirements from the MSP customers.
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Off Business Hours SupportMSP businesses often require the off business hours support that means someone logging in to the IT Infrastructure and doing tasks that cannot be done during the day time because of various reasons. The after-hours support tasks require the IT infrastructure resources be brought down sometime for servicing them and making sure those are brought back up correctly to avoid any possible issues during the next day morning when customer comes to their office.
Network Management Services
Network management is the practice of controlling a network’s performance and faults using a variety of tools and technologies to meet business needs. The use of different network monitoring solutions, network monitoring tools, or network management tools makes the procedure increasingly difficult in today’s world.
- Maintain an up-to-date Network Diagram
- Maintain Switch and WAN Device Configuration
- Fix problems reported on time
- Port Configuration
- Policy configuration on devices like Access List, VLAN’s etc
- IOS and OS Upgrades and Fixes
- Routing Configurations
- QOS and Bandwidth/Performance optimization
- Design, Re-architecture and Recommendation
IT Security Management Service: Managed
Security Service from ITCube Solutions offers outsourced management and monitoring of security systems and equipment. To reduce the number of operational security personnel an enterprise needs to hire, train, and retain to maintain an acceptable security posture, MSSPs use high-availability security operation centers. These centers can be located at other data center providers or in their own facilities.
- ACL
- Firewall Interfaces
- NAT
- Site-to -Site IPsec VPN tunnels
- Security Policies
- Configuration Backups
Help-desk Services
We have the expertise and drive to complete complicated technological projects, monitor and automate the technology that is important to your company, or expand the functionality of your current service desk. Our shared IT service desk provides you with highly qualified analysts who can support your company’s IT needs so it may continue to do what it does best
ITCube provides the phone based support for the Managed Service Providers and the clients. Our technical support agents have relevant experience in handling the voice based support processes and know the technical areas that would help them in understanding the cause of the problems user would face and applying the necessary remediation steps to resolve the issue.
Businesses use the chat based support model to provide the customer instant response on the problems they face for their IT related areas. The chat support minimizes the chaos of customer having to deal with waiting on the phone queue and writing the email to and waiting for the reply or phone call from them.
Provides the real-time helpdesk for MSP businesses for managing their ticket dashboard and to work on the tickets that are either assigned by the helpdesk dispatcher or supervisor or by assigning the ticket on basis of the possibility of completing it remotely. On the basis of our experience working with the MSP’s, we know these practices and that makes us a preferred choice for the ticket based support requirements from the MSP customers.
MSP businesses often require the off business hours support that means someone logging in to the IT Infrastructure and doing tasks that cannot be done during the day time because of various reasons. The after-hours support tasks require the IT infrastructure resources be brought down sometime for servicing them and making sure those are brought back up correctly to avoid any possible issues during the next day morning when customer comes to their office.
Discuss Your Project
Book a meeting with our team to schedule a detailed discussion about your requirement!
