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Litigation Back Office Support for Growth


Problem Faced
The client is one of the largest litigation support companies in US. Below were the requirements:

  • Manage High volume of medical records within a predefined TAT 
  • Summarize medical records by having doctors & pharmacists on board
  • Manage customized requests from legal and insurance firms
  • Add /Develop software to automate certain processes to keep the price competitive

Solution Offered

  • Developed in-house software to Manage Medical Records
  • Records summarized by Medical professionals – Doctors , Pharmacists etc.
  • Created Dashboard and histograms for TAT monitoring
  • Provided High level of Data Security and quality
  • Quick Turn around times even with increased volumes year after year

The Benefits
Following were the benefits delivered to the client:

  • 35% Cost Saving
  • Offshore team was able to focus on core business activities.
  • High quality helped client add multiple product lines in records management
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