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Call Center Setup for Inside sales services


Problem Faced
The client is a global inside sales company. They wanted to setup a call center for lead generation. Below were the challenges:

  • Setting up a remote call center team
  • Setting up systems and dialers to work  in  sync
  • Improve quality as the  work involves connecting two high profile executives

Solution Offered
ITCube create a remote call center team and provided below services:

  • B2B Call center services for  improving  sales output
  • Started with 5 people and grew to 80 people
  • Provided call center services in  English, German, French and Portuguese languages

The Benefits
Following were the benefits delivered to the client:

  • Cost Benefit
  • All different  language  speaking team at one place
  • Leverage Skills & benefit from ITCube’s proven business practices
  • Quality call transfers  because of the  Six Sigma quality practices followed .
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